Privacy Policy

Last updated 27 October 2026

This policy explains how Stoneswood Homes Limited (“Stoneswood Homes”, “we”, “us”) collects and uses your personal information when you contact us through this website. We are the data controller for that information.

What we collect

When you submit an enquiry, we collect the details you give us:

• your name and email address;
• what your enquiry is about (buying a home, being an existing buyer, being a supplier or trade, or something else);
• the development you’re interested in, if you tell us; and
• the content of your message.

We do not collect this information unless you choose to send it. The site does not use advertising or tracking cookies. We use Vercel Analytics to understand how many people visit which pages; it does not use cookies and does not collect information that identifies you personally.

How and why we use it

We use your information solely to respond to your enquiry and to discuss our homes and developments with you. Our lawful basis is our legitimate interest in responding to people who contact us, and taking steps at your request before entering into any agreement.

Where it goes

When you send an enquiry we save it in our database, and we then email the people who deal with that kind of enquiry. If we cannot confirm that your enquiry was saved, we do not email it. Who is told depends on what you say your enquiry is about:

• buying a home or interest in a plot, and anything else: David Britton Estates, who handle sales on our behalf;
• existing buyers and aftercare: Stoneswood Homes and a named member of our staff; and
• suppliers and trades: Stoneswood Homes only.

When you email us

Our email and calendars run on Microsoft 365. An email sent to one of our general addresses (such as info@ or accounts@) can be read by all Stoneswood Homes staff; an email sent to one person is read by that person. Meetings you arrange with us appear in our calendars.

Our staff can ask our internal assistant, Ada, to summarise their email or to find appointments in it and suggest calendar entries. This happens only when a member of staff asks, and only for email they can already read. Ada uses Anthropic’s Claude model: the text needed for that request is sent to Anthropic, as our data processor, to answer it. Our systems do not keep the email text sent for a request. They keep the staff member’s conversation with Ada, including her answers (which may summarise an email), for 30 days, after which our systems delete them automatically. They also keep the calendar entries a member of staff confirms. Anthropic deletes what it receives from us within 30 days; it keeps it longer only if it must to enforce its usage policy or to follow the law. Anthropic does not use it to train its models. We have not asked Anthropic for zero data retention. Our lawful basis is our legitimate interest in running our business and replying to you.

Staff also keep internal notes about each development. Notes Ada suggests stay drafts until a member of staff approves them. These notes are for running our developments and are never shown to buyers.

Error reports

If our website or systems hit an unexpected fault, a technical error report is sent to Sentry so we can fix it. Reports are designed to carry no names, contact details, account details or anything you type: details are removed before they leave our service.

If you are buying a home from us (My Home)

When you buy a home from us we give you a My Home account. It holds:

• your name, email address and phone number, and the home you are buying (plot, address, house type and purchase status);
• documents we publish for your home, and files you upload to us (PDF, image, Word or Excel files);
• your choices and upgrades, the quotes you accept, invoice amounts, payment references and the amounts we receive (we do not hold your bank details);
• your meetings with us (choices meetings and viewings), and the notifications we show you in My Home; and
• progress photos of your home, if we publish them to you. We remove location data from photos before they are stored.

Who can see it: you, anyone else buying the same home with you, and Stoneswood Homes staff. Another buyer never sees your information or your files. Files are stored privately and opened through short-lived links; if a member of staff emails you a file, the link in that email expires after seven days.

Emails about your account, choices, invoices, payments and meetings are sent through Resend. Meeting invitations include a calendar file, and we send reminders a week before and the day before, by email and in My Home. Your meetings also appear on our internal staff calendar with your name. Emails to set or reset your password are sent by our sign-in service, Supabase.

When you upload a file, our assistant Ada may read it to suggest where it should be filed; Ada uses Anthropic’s Claude model, as our processor. My Home uses sign-in cookies only (no tracking cookies), and the same cookie-free page counting as the rest of the site.

Nothing in My Home is deleted automatically at present. When your account is closed, your access ends; the records for your home are kept for 15 years after the home is completed, then deleted or anonymised.

Who we share it with

We share your information only where necessary to respond to you and run our business:

• David Britton Estates, who handle sales on our behalf, for enquiries sent through our website about buying a home and other general enquiries (not supplier, trade or aftercare enquiries).

These companies process information for us, as data processors:

We never sell your information or share it for marketing by third parties.

How long we keep it

• Records for a home we sell (specification, choices, quotes, invoices, certificates and messages): 15 years after the home is completed, then deleted or anonymised.
• Enquiries that do not lead to a sale: 2 years, and we review them every year.
• Sign-in details for My Home: while your account is open. Nothing is deleted automatically at present; when your account is closed your access ends and the records above apply.
• Technical error reports (Sentry) are designed to carry no personal details, and page counts (Vercel Analytics) do not identify you; both are kept by those suppliers under their own schedules.

Your rights

Under UK data protection law you have the right to access, correct or erase your personal information, to object to or restrict its use, and to data portability. To exercise any of these, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Contact

For any privacy question or request, email sales@brittonestates.co.uk, or write to Stoneswood Homes Limited, Hallin House, North Lakes Business Park, Flusco, Penrith, CA11 0JG. Company number 10995043.